HHOLOVE OpenTop 猫砂定期便

Yes. While your paid cat litter subscription is active, you can use one white OpenTop with a zero device rental fee. Cat litter subscription charges and initial shipping apply separately. We retain ownership of the device. Return the device and rental accessories when you cancel.

You will receive one white OpenTop and your selected quantity of cat litter. Choose one trial bag (2.5 kg) or four bags (10 kg in total) for your first delivery.

All plans are charged every 30 days. Regular cat litter deliveries are scheduled every 30, 60 or 90 days, depending on your plan.

The first recurring payment is due 30 days after your initial payment. Once it succeeds, we ship four bags (10 kg in total). Subsequent deliveries follow your selected interval. Charges continue every 30 days, including periods without a cat litter delivery.

Both initial and recurring payments are charged in US dollars (USD). Yen prices shown on this page are for reference. The actual yen equivalent and any fees depend on your card issuer or payment provider.

Shipping is charged for the first delivery. You can review the amount at checkout before placing your order. Shipping for the second and subsequent subscription cat litter deliveries is free.

Yes. Submit the plan change request form. Support will review your current contract, payments and deliveries, then explain the updated charges, effective date and next delivery. Your current contract terms apply until the change is completed.

Yes. There is no minimum rental term, and the cancellation fee is zero. Submit a cancellation and return request by the day before your next billing date, Japan time. You are responsible for return shipping and packaging costs for a standard cancellation.

After you submit your request, support will provide the return address and instructions. Remove the litter, clean and dry the device according to the manual, and pack it securely with its accessories.

Normal billing continues until the return is verified and cancellation is processed. Eligible charges are then settled under the rental terms. Return the device promptly. If its return status remains unconfirmed more than 14 days after your request, we may invalidate the request and continue the contract after checking the circumstances and notifying you.

After confirming a valid cancellation request and the device return, we settle and refund eligible paid subscription charges with payment due dates on or after the day following your request. Charges due on or before the request date are not refunded on a prorated basis.

Refunds are normally issued in USD to the original payment method. The time they appear on your statement depends on your card issuer or payment provider. See the rental terms for full conditions.

Contact support with your order number, device information, and photos or video showing the issue.

The basic warranty period is one year from shipment. Depending on the type of fault and when it occurs, service may be free or partially chargeable. We explain any paid service and provide a quote in advance. See the rental terms for full warranty conditions.

For help with initial setup, app connection or operation, email service@hholove.com. Include your order number, device details and a description of the issue so support can assist you.