Return & Refund Policy

Introduction

Hello Pet People!  To your better after-sales experience, HHOLOVE will provide you with reasonable Return and Refund policy and one-year warranty service.

Please keep in mind the following policies to make our after-sales service progress more efficient and to get your satisfied item(s) sooner.

 

Returns

Return Requirements
  • Customers¬†have¬†the¬†right¬†to¬†apply¬†for¬†a¬†return¬†within 30¬†days¬†after¬†the¬†receipt¬†of¬†the¬†product.
  • Please¬†contact us at¬†service@hholove.com,¬†indicating¬†the¬†item(s)¬†you¬†would¬†like¬†to¬†return¬†and¬†the¬†reason.
  • After¬†receiving¬†return¬†instructions¬†from¬†us,¬†please¬†package¬†up¬†the¬†item(s)¬†to¬†be¬†returned¬†with¬†the¬†original¬†packing.
Can't Return
  • Worn,¬†damaged,¬†washed,¬†or¬†altered.
  • No¬†proper¬†returns¬†requests.
  • Offer¬†Freight¬†To¬†Collect¬†(FTC)¬†service¬†for¬†the¬†packages¬†returned¬†to¬†us.¬†Note:¬†The¬†returns¬†will¬†be¬†made¬†at¬†your¬†own¬†cost.¬†
  • Not¬†made¬†directly¬†through¬†HHOLOVE's¬†online¬†stores.

 

Refunds

  • Most¬†returns¬†are¬†processed¬†within¬†5¬†working¬†days¬†after¬†we¬†receive¬†your¬†package.
  • Once¬†your¬†return¬†is¬†received¬†and¬†inspected,¬†we¬†will¬†email¬†you¬†a¬†notification¬†of¬†receipt.
  • After¬†we¬†process¬†your¬†refund,¬†the¬†refund¬†will¬†automatically¬†be¬†credited¬†to¬†your¬†credit¬†card¬†or¬†original¬†payment¬†method¬†within¬†1-3¬†working¬†days.
  • If¬†your¬†refund¬†is¬†missing¬†or¬†late,¬†please¬†check¬†your¬†bank¬†account¬†and¬†contact¬†your¬†bank¬†first,¬†as¬†refunds¬†may¬†take¬†some¬†time¬†to¬†process.¬†If¬†you¬†have¬†done¬†all¬†of¬†this,¬†please¬†contact¬†us¬†at¬†service@hholove.com.

 

Special Note

  • Return¬†shipping¬†fees¬†are¬†at¬†the¬†customer's¬†own¬†expense.¬†Freight¬†collect¬†is¬†not¬†acceptable.¬†Original¬†shipping¬†fees¬†are¬†non-refundable.
  • Please¬†do¬†not¬†send¬†your¬†return¬†to¬†the¬†address¬†on¬†your¬†package.¬†That¬†is¬†not¬†our¬†return¬†address¬†and¬†will¬†affect¬†the¬†processing¬†of¬†your¬†return.

 

Warranty Benefits

  • Fully¬†or¬†partially¬†refund¬†based¬†on¬†the¬†actual¬†situation.
  • All¬†customers¬†can¬†enjoy¬†1-year¬†warranty¬†policy.