Safer Smarter Cat Litter Box
FAQs
Yes, this product comes with a 1-year manufacturer’s warranty. During this period, any faulty parts such as the internal silicone pad, adapter, base, and other accessories can be replaced free of charge.
This litter box is not compatible with crystal cat litter. Please do not fill the litter above the MAX line (9lbs or less). Before use, ensure that the 8 buckles are fastened to keep the internal silicone pad securely in place.
This litter box is designed for cats that weigh at least 3lbs (1kg) and are 6 months or older for safe use. Cats weighing less than 3lbs (1kg) are not recommended for use with this device.
The app requires a secure 2.4GHz Wi-Fi connection. Please ensure your smart device is connected to a secure 2.4GHz network, with Bluetooth enabled, and allow access to your location during the setup process.
For optimal performance, it is recommended to place the litter box on a flat, hard surface. This will prevent any interference with the gravity sensing systems, ensuring accurate functionality.
Yes, you can contact our after-sales support directly through the HHOLOVE app. We will respond to your inquiry within 24 hours.