FAQs
The small amount of non-toxic and harmless coconut shell activated carbon used in the filter will float out with the water flow. This is a normal phenomenon.
l. If the light is still red when the water tank is full, please contact service@hholove.com for technical support.
2. If the pump does not work, please disassemble the water pump and check whether it is blocked or not. If the problem cannot be solved after the above steps, please contact service@hholove.com for further assistance.
lt is recommended to replace the filter unit and pump filter sponge every 1-2 months to ensure good water quality.
lt is recommended to clean the water fountain and pump every week.