HHOLOVE Support Center

The automatic function of this product applies to cats over 6 months old and weighing more than 1kg. If the cat's weight or age does not meet the requirements, do not use the automatic excrement removal function. You can choose to turn on the device in the Do Not Disturb mode for 24 hours and manually turn on the excrement removal function.

You can place the device next to the old litter box for a certain period and pour some of the old, used cat litter containing the cat's scent into the new litter box. A familiar scent will help your cat to adapt faster.

If a cat enters the ball bin when it rotates, the monitoring sensor will be triggered immediately, the ball will stop rotating immediately, and the device will continue to operate after the cat leaves the ball for a period of time. Therefore, there is no need to worry that the cat will enter the running ball.

This product supports most agglomerated cat litter

(Tofu sand, mixed sand, etc.)

Do not use non-agglomerated or poorly agglomerated sand (crystal sand, wood-based sand, etc.)

It is recommended to add about 4L of the cat litter for the first time. Do not exceed the MAX sand level line. Excess sand will be filtered into the cat feces container during the operation.

It can be determined according to the specific use situation.
It's recommended to supplement cat litter when the remaining half of the cat li

It can be determined according to the specific use situation (factors such as the number of cats).
It is recommended to replace once every 3~5 days in the case of the use of only one cat (the frequency needs to be increased in hot weather).

It can be determined according to the specific use conditions (number of cats or defecation status of cats, etc.) it's recommended to wash once every 1~3 months if it is possible.

Use this text to answer questions in as much detail as possible for your customers.

Try to readjust the position of the cover.

The machine senses the entry of objects and starts the pause program. After the delay, it will resume operation, (when the agglomeration is too large or the rolling speed is too fast, it may also trigger the stop of the working process).

Check whether the feces container is full.

If the amount of residual sand is too large, resulting in the feces container full, shake the cat feces container back and forth to smooth the residual sand or shovel it twice(It needs to be started manually after stopping, so there is no need to worry about shovelling the remaining cat litter automatically).