FAQs
The small amount of non-toxic and harmless coconut shell activated carbon used in the filter will float out with the water flow. This is a normal phenomenon.
l. If the light is still red when the water tank is full, please contact service@hholove.com for technical support.
2. If the pump does not work, please disassemble the water pump and check whether it is blocked or not. If the problem cannot be solved after the above steps, please contact service@hholove.com for further assistance.
lt is recommended to replace the filter unit and pump filter sponge every 1-2 months to ensure good water quality.
lt is recommended to clean the water fountain and pump every week.
Customer Reviews
Based on 16 reviews
88%
(14)
6%
(1)
0%
(0)
6%
(1)
0%
(0)
L
My Cat loves this and he is drinking a lot of water since I started using it.
P
I tried several cat waterers, but my picky feline companion wouldn’t drink out of them. They were too “Noisey”, the water made sounds. I read the review on HHO Loves’ cat waterer. It was “whisper quiet”. I bought it, fingers crossed.
Love this waterer. It’s quieter than a whisper… there’s literally no sound. Love that it tells me when the water is low. Filters are easy to install. Waterer comes apart easily for cleaning.
what’s not to love!!
Hello Phin’s Mommy! Thank you for your lovely review! We're so glad your picky feline finally approves. Enjoy the whisper-quiet hydration, easy maintenance, and smart alerts—because happy cats make happy owners! 😊
S
This cat watered is so easy to maintain. Like that it shows a red light when it needs to be refilled. I have had cats for 50 years. And This is the most fantastic watered I have ever owned.
And Pumpkin the cat loves it!
Thank you so much for your wonderful feedback! We’re thrilled to hear that the cat waterer is so easy to maintain and that Pumpkin loves it. If you need any further assistance, feel free to reach out.
C
This pet water fountain is amazing for many reasons:
1) The setup was quick, easy and painless. Everything came packaged so nicely and the instructions were easy to read, with great illustrations.
2) The size of the fountain is great. Holds a decent amount of water and doesn’t take up much space at all in our kitchen.
3) The pump / cord came with a wall plug. This is 100000% a bonus for me because so many USB products come without one and I need to either keep switching out with other plugs or buy one separately. Not an issue with this.
4) The fountain is SO quiet. I mean, I struggle to hear any sound from it. AWESOME.
5) It is aesthetically pleasing - with a subtle glow from a light on the pump.
6) My cats immediately took to it as you’ll see in the video!
Overall, I highly recommend this product!!
Hi Corey! Thank you so much for your detailed feedback! We're thrilled to hear you're enjoying the HHOLOVE cat water fountain. From easy setup to its quiet operation and sleek design, we're delighted it's met your expectations. It's wonderful to see your cats love it too! If you have any more questions or need assistance, feel free to reach out. Happy hydrating!
A
I love this product! I've only had it for a few days, but from what I have seen, it's super easy to assemble, and since it's wireless, I don't have to plug anything in and worry about getting the wire wet when I'm washing the fountain, and the filter gets out all the gross things that get in the fountain. Super easy to take apart and clean.
Dear Andrea! Thank you for the high rating. We are glad to have met your expectations.